Game very sluggish in SRW30 game on Endurance Mode

[Shinku]

Hi, I'm having some issue with Super Robot Wars 30 game running horribly on Endurance Mode after adding the game manually to Intel Graphic Software Profiles. It's working fine on Performance Mode so I can't figure out why Endurance Mode feels very sluggish even though it's not that cpu/gpu intensive.

The only solution I had was to remove this game from IGS profile and let it run without restriction or set it under Performance Mode. I wasn't able to let IGS scan any games either after upgraded from Intel Graphic Command Center hence the game profile added manually.

System that I use:

MSI Claw A1M 044
Intel Core 5 Ultra 135H
16GB RAM
Intel ARC Graphics

Also attached bug report and SSU with this post. Thanks

[VonM_Intel]

Hi, Shinku.

Thank you for posting in our Community. Let’s work through a few potential causes, suggested remedies, and gather additional details to isolate the root issue. Endurance Mode is designed to cap GPU clocks and power consumption to extend battery life. Even for games that aren’t highly demanding, this throttle can become noticeable, especially if the default power‐limit curve for SRW30 is overly conservative. 

• Which exact Intel ARC driver version are you currently using?
• What is the average FPS you observe in Endurance Mode versus Performance Mode?
• Do you notice any stuttering or frame drops, or is it purely a lower‐FPS feel?
• Are you running on battery or AC power when testing Endurance Mode? I think sluggishness can be more pronounced on battery due to stricter power constraints.
• If a profile was created automatically, did you notice any default power or clock limit values that seem too low?

Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[Shinku]

Hi and thanks for getting back,

To answer your question,

1. On driver version 32.0.101.6874

2. Display FPS on Endurance Mode is 30 FPS while Performance Mode is 60 FPS

3. lower FPS feel. Very sluggish like it's not even 30 FPS

4. Tried both on battery and AC power. Even prevalent on battery since it kicks to Endurance Mode automatically if I have the game profile On.

5. Profile was created manually. No I didn't see the clock value drop too much. Base clock is 3.6Ghz. While running the game, both Endurance and Performance Mode reported the same clock speed around 1.7~1.9Ghz for CPU. Intel Graphics Software unable to detect any games/app by itself automatically but older Intel Graphic Command Center was able to scan and detect games before.

[VonM_Intel]

Hello, Shinku.

I see that the performance degradation in Super Robot Wars 30 under Endurance Mode is not due to a significant drop in CPU frequency or system resource constraints, but rather may be tied to how the Intel Graphics Software (IGS) is currently managing manual game profiles and power states.

I understand your concern, especially considering that the game isn’t inherently demanding. The behavior you're experiencing may stem from the current power/performance balancing logic implemented in IGS when Endurance Mode is engaged, particularly with manually created profiles. Could you please provide CapFrameX data for this game? This will allow me to analyze performance metrics in more detail and identify any potential issues. Ideally, please share a CapFrameX file that includes at least 5 minutes of gameplay.

Best regards,

Von M.

Intel Customer Support Technician

[Shinku]

Hi,

I've provided the CapFrameX data for both in Endurance Mode and Performance Mode. Sorry it's not 5 minutes long as it's pretty noticable from launching the game alone. I'll include the 5 minutes long version should you request it in next reply

[VonM_Intel]

Hello, Shinku.

Thank you for providing the CapFrameX data for both Endurance and Performance Mode. The initial data is helpful, especially if the issue is evident from launch. However, to ensure a thorough analysis and consistent baseline, I kindly ask that you provide a 5-minute capture for both modes as well. This will help me better assess performance trends beyond the launch phase.

Best regards,

Von M.

Intel Customer Support Technician

[Shinku]

Hi,

I've provided the data for the gameplay with at least 5 minutes for both Endurance and Performance Mode.

[VonM_Intel]

Hello, Shinku.

Thank you for providing the gameplay data for both Endurance and Performance modes, each with at least 5 minutes of capture. This is exactly the information I need to proceed with a more detailed analysis. I appreciate your time and effort in gathering this data. I’ll begin reviewing it and follow up with any findings or next steps shortly.

In the meantime, I will need to do further research on this matter and post the response on this thread once available.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello, Shinku.

Thank you for your patience in this matter. To continue with effective troubleshooting, Intel is aware of reports regarding issues with the performance and performance profiles of the MSI Claw*. We are working closely with MSI to improve the gaming experience.

In the meantime, please:

Update your BIOS to the latest version available. Contact MSI Support for instructions on this procedure.

Install Intel® Arc™ Graphics Driver 31.0.101.5444 or newer. Find recommendations to prevent Windows Update driver rollbacks.

Set the user scenario in MSI Center M to Balanced Mode and Enable Over Boost with the toggle selector (upper right corner) to enable optimized in-game performance. The Over Boost feature requires BIOS 108 or newer and a system restart when toggled. It is also suggested to have the OS in balanced mode while gaming.

You may follow the steps outlined in the following Intel support article: Performance on the MSI Claw* with Intel® Core® Ultra Processors with Built-in Intel® Arc™ graphics. This guide includes important recommendations that may help resolve the performance issue you're experiencing.

Additionally, to better understand the root cause and ensure a targeted resolution, could you please provide the following information:

1. When did the issue begin? Was the system functioning properly before this behavior started?
2. Have you already reached out to MSI support regarding this matter? If so, any details about their findings or guidance would be helpful.

Best regards,

Von M.

Intel Customer Support Technician

[Shinku]

Hi and thanks for getting back.

For the point you mention in the reply, most of the bios/driver were the latest one I could obtain for my unit. Here's details for your information,
BIOS Ver.: E1T41IMS.10D (Dec '24)
Intel ARC Driver: 32.0.101.6874 (Updating to newer one currently)
MSI Center M is already set to Balance Mode with Overboost ON by Default with 2nd version of MSI Center release

As for the question,
1. Last month when I'm trying out the Endurance Mode within the new Intel Graphic Software to save battery power while playing the game I mention. It also seem to affect few other games I play eg. Story of Seasons: Friends of Mineral Town. Unfortunately I can't attest if this problem persist before I tried it out.
2. No. I didn't reach out to MSI yet because like I pointed in the earlier post, Intel Graphic Command Center was able to detect games in my system but it doesn't do so anymore after upgrading the software to Intel Graphic Software. I would like to think this is on the IGS software more than MSI itself but I'll contact MSI as well for resolutions, if they have any.

Thanks.

[VonM_Intel]

Hello Shinku,

I appreciate the detailed breakdown of your current system configuration, including the BIOS version, driver status, and MSI Center settings. It's clear you've taken a proactive approach to keeping your system updated and optimized, which certainly helps with troubleshooting. Based on your input, it’s possible that the mode may be contributing to the behavior you've observed in certain titles, such as Story of Seasons: Friends of Mineral Town. 

However, I did notice that the Intel® ARC driver version currently installed on your system (32.0.101.6874) is slightly outdated. We’ve recently released an updated graphics driver version 32.0.101.6881, which may contain improvements that could help address the issue you’re experiencing. At your convenience, I kindly recommend updating to the latest version and checking if the behavior persists.

Kindly let me know the outcome.

Best regards,

Von M.

Intel Customer Support Technician

[Shinku]

Hi,

I've updated the ARC Driver to the latest version which is 32.0.101.6881 and tested both Super Robot Wars 30 and Story of Seasons: Friends of Mineral Town again, still didn't fix the issue when in Endurance Mode Efficiency. Both games still works well with Performance Mode and without any IGS Profile enable.

I've attached the new CapFrameX data with this post for both games

[VonM_Intel]

Hello Shinku,

Thank you for the update and for taking the time to provide the latest CapFrameX data. Noted that you’ve already updated to driver version 32.0.101.6881 and confirmed that the issue persists in Endurance Mode Efficiency, while both games perform well under Performance Mode or when no IGS profile is enabled.

I appreciate you sharing the updated CapFrameX data following the graphics driver update. I truly appreciate your effort in providing this. In the meantime, I will review the data you've submitted and will follow up with you as soon as I have additional insights to share.

Best regards,

Von M.

Intel Customer Support Technician